At Vellioni we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vellioni.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To complete your return, we require a receipt or proof of purchase along with a return tracking number. Failure to provide the tracking number may result in the denial of a refund.

30-Day Strict Deadline: We offer a 30-day return window from the date of delivery. You must initiate your return request within this period. No returns or refund requests will be accepted after 30 days of receipt.

You can always contact us for any return questions at info@vellioni.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Only regular-priced items may be refunded, unfortunately, sale items or gift cards cannot be refunded or canceled. If you have any questions please don’t hesitate to contact us at info@vellioni.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection.

Approved Refunds: Refunds will be issued to your original payment method within 5–10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@vellioni.com.

Cancellation

We only process orders 24 hours after they have been placed to allow for corrections or changes of mind from customers. After this period, if the order has been processed, we will no longer be able to refund you for a change of mind unless the product has been delivered, received back by us at the address provided, and returned.

Contact Information

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Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.