ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on our website, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, email address, and phone number.

When you browse our website, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to gather more details about your browser as well as the operating system you are using.

As part of email marketing, with your permission, we may send you emails about new products, other updates, or reminders about your unfinished orders.

ARTICLE 2 – CONSENT

How do we obtain your consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume you consent to our collecting your information.

If we ask you to provide personal information for another reason, such as marketing, we will either ask for your explicit consent or give you the opportunity to opt out.

How can you withdraw your consent?

If after giving your consent you change your mind and no longer agree to allow us to contact you or collect your information, you can notify us by contacting us via email.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information only if required by law or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – HOSTING

This site is hosted by Hetzner
Industriestr. 25
91710 Gunzenhausen, Germany
Hetzner Online GmbH
Registration: Ansbach – HRB 6089 – VAT: DE 812871812
CEOs: Martin Hetzner, Stephan Konvickova, Günther Müller

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the services provided by third-party vendors we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us, such as payment processing.

However, some of these providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions on our store.

Regarding these third-party providers, we recommend that you carefully read their privacy policies so that you understand how they will process your personal information. You can find Visa’s policy here, American Express’s policy here, MasterCard’s policy here, JCB’s policy here , or Stripe’s on ligne here.

Keep in mind that some of these third-party providers may be located or have facilities in a different jurisdiction than yours or ours. So, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be subject to the laws of the jurisdiction where that provider is located or where its facilities are located, for example.

For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, the information about you used to complete the transaction could be disclosed under U.S. laws such as the Patriot Act.

Once you leave our website or are redirected to a third party’s website or app for your payment, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.

You may leave our website by clicking on certain links on our site. We do not assume any responsibility for the privacy practices of those other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY AND DATA RETENTION

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted via SSL secure protocol and stored with AES-256 encryption. This means that no human will have access to the full card number. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We retain your personal information only for as long as necessary to provide you with our services, comply with legal obligations, or resolve disputes.

ARTICLE 7 – AGE OF CONSENT

By using our website, you declare that you are at least the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use our site.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so you can be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If the website is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

ARTICLE 9 – SMS MARKETING

By entering your phone number at checkout and placing an order, as well as subscribing via our marketing signup list, you agree that we may send you SMS notifications (including order updates and abandoned cart reminders) and SMS marketing offers.

The number of marketing text messages will not exceed 30 per month. You can unsubscribe from any further text messages by replying STOP. Sending text messages or using automation requires that you provide phone numbers or recipient names. This data will be stored and used to communicate campaign analytics and results, including message delivery status, sending status, and in some cases, whether a purchase resulted from the sale.

If you choose to use our link shortener in text messages, we will collect information about whether the link was clicked and use it to display results in analytics. Any other third-party service you choose to use outside of smsbump.com, our SMS operator (third-party link shorteners, GA tracking, etc.) will be subject to their specific third-party policies which you must accept.

When sending text messages, we transmit data to our SMS operator to deliver messages. Information is only shared with our operator at the time a marketing campaign is initiated and messages are sent. If recipients no longer wish to receive messages, they must reply with STOP or contact us by email so we can successfully unsubscribe you.

ARTICLE 10 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Information

Store name: Vellioni

Company name: [input company name here]

Company Address: [input company address here]

Warehouse Address: [input company address here]

Company nr.: [input company nr here]

Phone: [input phone here]

Email: [input email here]

Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.