At Vellioni, we are proud to serve customers worldwide with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite watches finds.

1. General Shipping Information

We currently ship internationally to most countries across the globe.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2.Processing Time (Dispatch)

All orders are processed and fulfilled within 1 to 3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. The maximum shipping processing time is 5 business days. We’ll keep you informed of any delays.

3.Shipping Rates

Free Shipping – We offer Free Tracked Shipping on all orders worldwide, with no minimum purchase required.

4. Estimated Delivery Times

Once your order is processed and dispatched, here is what to expect for transit times based on your location:

  • Order Cutoff Time: 11:00 PM
  • Time Zone: (EST) Eastern Standard Time – New York
  • Processing Time: 1 to 3 business days (Monday to Friday)

Transit Times (After Dispatch):

  • United Kingdom: 5 – 15 business days
  • United States: 5 – 15 business days
  • Europe: 5 – 15 business days
  • Australia: 5 – 15 business days
  • Canada: 5 – 15 business days
  • Rest of the World: 5 – 21 business days (depending on the country)

Total Estimated Delivery Time: Depending on your location, you can expect to receive your order within 6 to 18 business days to USA/UK/CANADA/AUS/EU or up to 24 business days for the rest of the world after the order is placed.

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.

6. Customs/Duty Fees

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

7. Failed Delivery or Returned Packages

If your package is not delivered within 15 business days of the expected delivery date, please contact us.

We will work with the carrier to locate your package or provide a replacement/refund.

8. Lost or Damaged Packages

Lost Packages

  • If your package is not delivered within 15 business days of the expected delivery date, please contact us.
  • We will work with the carrier to locate your package or provide a replacement/refund.If your package is not delivered within 15 business days of the expected delivery date, please contact us.
  • We will work with the carrier to locate your package or provide a replacement/refund.

Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery.
  • Provide photos or videos of the damaged item and packaging to expedite the resolution process.

Order Tracking

Once your order ships, you will receive an email that includes:

  • A tracking number.
  • A link to track your package.
  • The carrier’s information (e.g., UPS, FedEx, DHL).

9. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 01/20/2026).

10. Contact Information

Store name: Vellioni

Company name: [input company name here]

Company Address: [input company address here]

Warehouse Address: [input company address here]

Company nr.: [input company nr here]

Phone: [input phone here]

Email: [input email here]

Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.